UCaaS has been deployed, but cloud dial tone is just the foundation. What comes next? This session explores the evolution beyond the cloud phone system, focusing on the convergence of UC, CCaaS, and AI. We’ll explore practical patterns for stitching calling, meetings, and chat into automated, intelligent workflows that reduce swivel-chair work and surface context right when people need it, moving organizations from simply migrating to the cloud to measurable productivity.
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AI is no longer a futuristic concept; it's here to stay. This session will showcase real-world examples of how AI is being integrated into communication and collaboration platforms to boost employee productivity. From intelligent meeting summaries and automated follow-ups to AI-driven search and content creation, and more, this discussion will explore the tools and strategies that empower the modern workforce.
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Enterprise risk management has become a deeply technical discipline shaped by heightened regulatory demands, expanding digital attack surfaces, and rapidly growing data volumes across financial, operational, and cyber domains. Despite this complexity, many organizations still depend on fragmented and batch driven risk systems that limit real time awareness and slow decision making. This session explores how platform engineering combined with AI agent driven capabilities can modernize enterprise risk analytics. The session presents a platform centric approach where risk analytics is treated as a shared enterprise capability rather than a collection of isolated solutions. By applying platform engineering principles such as reusable infrastructure components, standardized CI CD workflows, and embedded security services, organizations can accelerate the onboarding of new risk use cases while maintaining consistency and governance at scale. AI agents and machine learning models are positioned as core drivers of decision intelligence, enabling predictive risk modeling, anomaly detection, and continuous risk scoring across multiple domains. The discussion focuses on how AI agents can be operationalized through automated training pipelines, monitored inference, and controlled model lifecycle management to ensure reliability as data and threat patterns evolve. A central theme is enterprise integration architecture that brings together data from transactional systems, customer platforms, external feeds, and regulatory sources into a unified risk data fabric. This architecture allows AI powered insights to flow directly into business processes, enabling timely action instead of retrospective analysis. The session also highlights observability and governance as foundational elements for trust, transparency, and regulatory alignment. Attendees will leave with a practical architectural blueprint for building AI agent enabled, cloud native risk platforms that support continuous risk awareness and resilient enterprise decision making.
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The modern workplace is a complex ecosystem where digital and physical environments intersect. This session explores how enterprise communications technology is the linchpin for creating an optimized, data-driven workplace experience, including a shift from activity-based workplace design to a behavior-based model, which leverages real-time data to create dynamic spaces tailored to employee habits. Attendees will learn how to instrument the office using communication platforms, sensors, and network analytics to gather and analyze crucial workplace experience data. Key topics include: measuring room utilization, correlating collaboration platform usage with physical presence, quantifying the effectiveness of space design, and using these insights to continuously improve both the office layout and the remote work experience.
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Great features mean nothing if calls drop and video freezes. In a hybrid world, ensuring a high-quality user experience is more complex than ever. This session takes a holistic look at performance, from the underlying network infrastructure to the end-user. Discussion will explore how teams tackle last-mile variability and leverage technologies like SD-WAN and Wi-Fi 6/7 to manage (QoS) from the home to the branch office. Learn how modern observability platforms and end-to-end telemetry proactively identify issues with latency, jitter, and packet loss, helping pinpoint whether the culprit is the app, the network, or the device. The end goal is to leave with the knowledge to ensure a consistent, quality user experience.
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Many organizations are investing heavily in AI for process automation, data analysis, and collaboration, yet they struggle to achieve meaningful user adoption and lasting business impact. Often, new AI tools are rolled out without sufficient focus on human behavior, change readiness, and practical integration into daily workflows. My presentation will help the audience bridge the gap between technical deployment and user adoption by sharing strategies rooted in change management, user-centered design, and real-world business applications. By focusing on both the technical and human sides of AI, attendees will leave with actionable insights to ensure their AI initiatives drive measurable, lasting success.
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Explore how conversational agents and AI-driven callers can integrate with IOT object, image, and video recognition apps to create powerful, real-time custom user experiences. This session features a live demo showcasing live streaming smart glasses, and a tutorial on how to build and deploy AI caller functionality connected to visual recognition tools—complete with webhook integration and real-time APIs. Learn how pairing these technologies with strategic domain names (OpenAI/ChatGPT.com) that convert to vanity phone numbers, like 800-CHAT-GPT (1-800-242-8478), USA-Mon-Well (872-666-9355) or 640-CALL-SAM (640-2255-726) can enhance discoverability, improve branding, and even boost your engagement & position on search engine results pages (SERPs). We’ll also cover how to structure custom toll-free and local exchange numbers for video recognition, niche applications like PiccyBot, and more.
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